Sometimes it only takes one bad experience to change your whole view and perception of a company, As can be seen in this GoDaddy customer service story.
Clearly customer service is the number one thing that will keep your customers coming back to you (and recommending) you day after day. So when you try to mess with your customers, why should you be surprised when they start calling you out for it.
Here is a good example of customer service gone bad, where the company decides to move a users webhost in the name of "good customer service", but in reality it is all a sneaky attempt to squeeze a few more bucks out!
GoDaddy - I hope you learn your lesson
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Sunday, May 08, 2011
Bad Customer Servivce at GoDaddy
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